FAQ WooHelpDesk Latest Questions

Mark Miller
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Mark Miller
Asked: March 5, 2026In:
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In WooCommerce, upsells and cross-sells are product recommendations used to increase order value, but they appear in different contexts and serve different goals. Upsells encourage customers to buy a higher-end, upgraded, or more profitable alternative to the product they’re viewing. They’re typically shown on the single product page under “You may also like…” or similar. Cross-sells suggest complementary items that pair well with what’s already in the cart, like accessories or add-ons. Cross-sells usually display in the cart page to boost bundle purchases at checkout.

In WooCommerce, upsells and cross-sells are product recommendations used to increase order value, but they appear in different contexts and serve different goals. Upsells encourage customers to buy a higher-end, upgraded, or more profitable alternative to the product they’re viewing. They’re typically shown on the single product page under “You may also like…” or similar. Cross-sells suggest complementary items that pair well with what’s already in the cart, like accessories or add-ons. Cross-sells usually display in the cart page to boost bundle purchases at checkout.

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Mark Miller
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Mark Miller
Asked: January 14, 2026In:
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WooCommerce dropshipping is an online selling model where you use a WooCommerce store to sell products without keeping inventory. You list products from suppliers on your website and market them to customers. When a customer places an order, you forward the order details to the supplier or use a dropshipping app to automate it. The supplier then packs and ships the product directly to the customer. You earn profit from the difference between your selling price and the supplier’s cost, minus fees. Your main focus becomes product selection, pricing, customer support, and marketing, while the supplier handles storage and delivery.

WooCommerce dropshipping is an online selling model where you use a WooCommerce store to sell products without keeping inventory. You list products from suppliers on your website and market them to customers. When a customer places an order, you forward the order details to the supplier or use a dropshipping app to automate it. The supplier then packs and ships the product directly to the customer. You earn profit from the difference between your selling price and the supplier’s cost, minus fees. Your main focus becomes product selection, pricing, customer support, and marketing, while the supplier handles storage and delivery.

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Mark Miller
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Mark Miller
Asked: January 8, 2026In:
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Yes. You can use Stripe with WooCommerce by installing the WooCommerce Stripe Payment Gateway plugin, then connecting your Stripe account and enabling Stripe in WooCommerce → Settings → Payments.

Yes. You can use Stripe with WooCommerce by installing the WooCommerce Stripe Payment Gateway plugin, then connecting your Stripe account and enabling Stripe in WooCommerce → Settings → Payments.

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Mark Miller
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Mark Miller
Asked: January 16, 2026In:
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To set up UPS shipping in WooCommerce, first install the WooCommerce UPS Shipping Method plugin or a third-party plugin like PluginHive UPS Shipping. After activation, go to WooCommerce → Settings → Shipping, create a shipping zone, and add UPS as a method. Configure the settings by entering your UPS account credentials (including API access key, username, and password). Choose services you want to offer (Ground, 2nd Day Air, etc.), enable live shipping rates, and set handling fees if needed. This integration provides real-time UPS rates at checkout and simplifies ...Read more

To set up UPS shipping in WooCommerce, first install the WooCommerce UPS Shipping Method plugin or a third-party plugin like PluginHive UPS Shipping. After activation, go to WooCommerce → Settings → Shipping, create a shipping zone, and add UPS as a method. Configure the settings by entering your UPS account credentials (including API access key, username, and password). Choose services you want to offer (Ground, 2nd Day Air, etc.), enable live shipping rates, and set handling fees if needed. This integration provides real-time UPS rates at checkout and simplifies order fulfillment with accurate shipping options.

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Mark Miller
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Mark Miller
Asked: January 22, 2026In:
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To check, go to WooCommerce → Settings → Emails and confirm email notifications are enabled. Open each email type and verify the toggle is on, recipient is correct, and email address “From” is valid. Next, place a test order using a low-cost product or a test payment method. Check whether the customer and admin received emails. Also review your order status, because WooCommerce triggers emails by status changes, like Pending to Processing. Check spam and promotions tabs too. If emails fail, install an SMTP plugin, test sending, and check your hosting mail logs.

To check, go to WooCommerce → Settings → Emails and confirm email notifications are enabled. Open each email type and verify the toggle is on, recipient is correct, and email address “From” is valid. Next, place a test order using a low-cost product or a test payment method. Check whether the customer and admin received emails. Also review your order status, because WooCommerce triggers emails by status changes, like Pending to Processing. Check spam and promotions tabs too. If emails fail, install an SMTP plugin, test sending, and check your hosting mail logs.

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Mark Miller
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Mark Miller
Asked: January 12, 2026In:
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Log in to your WordPress dashboard. Go to Users → Add New. Enter the user’s email and choose a role like Administrator, Editor, Author, Contributor, or Subscriber. Click Add New User. WordPress sends a login email. The user’s permissions depend on the role you selected.

Log in to your WordPress dashboard. Go to Users → Add New. Enter the user’s email and choose a role like Administrator, Editor, Author, Contributor, or Subscriber. Click Add New User. WordPress sends a login email. The user’s permissions depend on the role you selected.

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Mark Miller
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Mark Miller
Asked: March 17, 2026In:
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You can get data from the WordPress REST API by sending a request to your site’s API endpoint. The base URL usually looks like /wp-json/wp/v2/. For example, to get posts, use /wp-json/wp/v2/posts. You can open this URL in a browser, use tools like Postman, or fetch it with JavaScript, PHP, or any programming language that supports HTTP requests. The API returns data in JSON format. You can also request pages, users, categories, and custom post types. If the endpoint needs permission, you must use authentication. This makes WordPress data easy to access and use anywhere.

You can get data from the WordPress REST API by sending a request to your site’s API endpoint. The base URL usually looks like /wp-json/wp/v2/. For example, to get posts, use /wp-json/wp/v2/posts. You can open this URL in a browser, use tools like Postman, or fetch it with JavaScript, PHP, or any programming language that supports HTTP requests. The API returns data in JSON format. You can also request pages, users, categories, and custom post types. If the endpoint needs permission, you must use authentication. This makes WordPress data easy to access and use anywhere.

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