To set up live chat for customer support, first choose a tool that fits your budget and team size. Add a WordPress live chat plugin like Tawk.to (free), Tidio, LiveChat, Zendesk Chat, or Crisp. Install the plugin, connect your account, and place the chat widget on key pages like product, cart, and checkout. Set working hours, offline messages, and auto-replies for common questions. Create chat triggers, like “Need help?” after 30 seconds. Add saved replies for faster support and route chats to the right agents. Enable email capture and transcript saving. Test on mobile and desktop. Track response time, conversions, and customer satisfaction regularly.
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